Retain Archives Social Media

Monitoring & Archiving of Enterprise Social Media Data 

advanced-social-search-small.pngRetain and ArchiveSocial work together to ensure that your social media communication data is compliant with archiving regulations. Retain and ArchiveSocial archive all Facebook, Twitter, YouTube, LinkedIn, Instagram, Flickr, Vimeo, Pinterest and Google+ posts into one central repository. The entire social media history is captured in its original context. This allows you to see message threads, view photos, and watch videos as they originally appeared. Retain and ArchiveSocial provides configurable rules that allow you to control the retention period of archived data. This joint solution gives you immediate and complete access to all your company social media communication data. Search, perform eDiscovery, and export social media communication data from the central archive, along with your employees’ email, and mobile message data.

Retain Social Monitors and Archives the Following Social Media Platforms:

  • Facebook
  • Twitter 
  • LinkedIn
  • Google+
  • Instagram
  • Pinterest
  • Flicker
  • Vimeo
  • YouTube

Features of Retain and ArchiveSocial

Retain and ArchiveSocial work together to provide monitoring and archiving of social media content. Here are the features of this solution:

Rich Social Media Data Capture

ArchiveSocial captures full resolution pictures, videos, GIFs, and other data formats commonly used in social media. Retain and ArchiveSocial also capture social media regardless of the device or network used to transmit communications.

Preservation in Native Format

ArchiveSocial and Retain interface directly with each social network in order to capture and preserve data in its pure native format. The underlying data format for a social media record can be accessed and downloaded from the archive at any time.

Digital Signatures for Authenticity

ArchiveSocial applies a trusted timestamp to each individual record stored in the archive. This digital signature proves that the data existed at the specified time in history and has not been edited or falsified in any way.

Continuous Archiving

ArchiveSocial’s continuous archiving solution automatically captures and preserves new content throughout the day, 24/7. For Facebook content, ArchiveSocial uses the Real-Time API to capture data as soon as it’s available.

Advanced Search and Tagging

Search the archive by content type, date range, network, keywords, participants, or tags. Administrators and end users can create custom tags for messages within the archive. Custom tags for content make it easy to organize the archive and can be used as filters to quickly refine results.

eDiscovery Regulatory Search

Administrators, records management, and other authorized users can perform eDiscovery and can complete regulatory tasks such as place litigation holds, print, forward, save, redact, and export with the built-in tools.

Data Export

Social media content can be exported to a variety of formats including PDF, HTML, PST, PDF, Excel or the stand-alone archive viewer. The archive viewer is fully indexed, searchable, and includes a table of contents for quick browsing. Furthermore, it is possible to export everything in the archive at any time, including all of the rendered content, native formats, images, and digital signatures.

Quick and Seamless Deployment

Connect and archive social media accounts without collecting personal login information from multiple users and without granting all users access to all of the data in the archive. ArchiveSocial is a pure cloud-based solution that requires no software installation or IT expertise and Retain can be deployed on-prem and the cloud.

Complete Historical Archive

ArchiveSocial collects all available data from existing social media accounts, including historical posts, messages, photos, and comments. When social media accounts are retired online, the data remains fully exportable and searchable in the archive.

Retention and Disposition Rules

Control the retention period of records through customizable disposition rules. All records can be reviewed before deletion.

Litigation Hold

To protect a social media message that may potentially be involved in future litigation, Retain can flag an archived item to protect it from deletion or actions until the hold is removed.

Redaction Control

Exported data can be redacted, ensuring that personal information, or other redacted items do not become part of the open records request.

Audit Trail

Retain creates a searchable audit trail of all administrators and users who have permission to search the archive, enabling you to have a record of all activity.

Hootsuite App

The ArchiveSocial Hootsuite app makes it possible to search your social media archive and auto-compose from historical content while maintaining compliant records, all within the Hootsuite dashboard.

Risk Management & Analytics Suite

In addition to the features listed above, ArchiveSocial offers a Risk Management & Analytics (RMA) suite. This add-on package includes the following:

Risk Management and Analytics

Enforce social media policies and respond quickly to questions by using captured data. Gain insight on what’s working and get alerts about what matters most.

Sentiment Rating

View the sentiment of incoming content on a scale of -10 (most negative) to 10 (most positive).

Monitoring and Alerts

Configure alerts to receive email notifications based on content in your social media records, including specific keywords, questions, and personally identifiable information (including credit card numbers, social security number, phone number, email address, street address, and other generic identification numbers)

Reports

View reports on social media data, including connected accounts, social media activity, network usages, alert history, general sentiment trends, top conversions by sentiment, top commenter, and record volumes and plan usage.

Retain Unified Archive

In addition to social media archiving with ArchiveSocial, Retain provides unified archiving of all business communication including email, social media, and mobile communication data for case assessment, search, and eDiscovery. It can be deployed on-prem or in the cloud. This includes email archiving for Microsoft Exchange, Office 365, Gmail and Micro Focus GroupWise platforms. Plus, Retain Mobile archives mobile device communication data for Android, BlackBerry, and iOS, including SMS/text messages, BBM Messages, BBM Protected, phone call logs, and PIN Messages.