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GWAVIX—Frequently Asked Questions
How is it Supported?
Upgrades & Support are included with your Annual Service Agreement. Upgrades are fast and easy to implement through the web interface. With a few clicks, your GWAVIX system is updated without missing a beat. Virus definitions are automatically updated throughout the day to provide the latest protection. We also offer complimentary support during the 30-day evaluation period.
The most common questions and issues are answered here. If you do not find what you are looking for, contact our Support Engineers directly at: support@gwava.com or Phone: +1-801-437-5686.
What about false positives?
False positives are not a problem with GWAVIX. Each day, every mail recipient receives our Archive Report. This is a personalized email digest, listing their quarantined mail since the last Archive Report. Administrators also can authorize specific groups or every user the ability to search for real-time quarantined mail.
Can I use GWAVIX to complement my existing anti-virus and anti-spam solution?
Yes. GWAVIX will not conflict with any other service or software. This means you can add GWAVIX to your existing security architecture and increase its effectiveness. During your evaluation GWAVIX can simply be turned on to identify potential spam but not disrupt mail passing through to your Network.
How do I install GWAVIX?
GWAVIX can be installed on a dedicated server or servers at a primary or secondary location.
Go to www.gwava.com
Download and burn the GWAVIX ISO to CD
Place the CD in the dedicated server/s and boot
Answer the set up questions
Log into the web interface and install your license keys under the Server tab
Go to the set-up Wizard under the Configuration tab
The CD image allows us to install a hardened Linux OS purpose-built for security and stability. It, as well as the GWAVIX software itself, is installed onto your servers. The process takes about an hour from start to finish. After running through the general wizard set-up you will be ready to start filtering spam and viruses.
Can GWAVIX be personally customized?
From Private Branding to setting personalized profiles for groups or individuals, GWAVIX provides a significant level of flexibility. This allows you to address both your needs and those of each of your clients. All this is handled within the web administration interface.
What email platforms does GWAVIX support?
Any and all: GWAVIX is completely self-contained and is placed between your mail system and the Internet. It acts as a proxy, filtering both in-bound and out-bound mail traffic.
What happens when real mail is falsely identified as spam?
GWAVIX boasts a very simple to configure "catch and release" system called an Archive Report. This lets administrators or users review their mail identified as spam in a digested format. If your user wants a blocked e-mail, all that is required is a point and a click with-in the Archive Report and within seconds the message will be delivered to their accounts.
Can users release quarantined mail with viruses?
Yes. GWAVIX automatically quarantines virus ridden emails and strips away the problem. Legitimate, cleansed mail is then forwarded to its destination with a text message identifying what information was removed from the e-mail and why.
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