Press Releases

Email is a primary form of communication for  First National Bank. Since email  interruption can wreak havoc on employee productivity and customer service, they took steps to  prepare  for an email disaster.  And it paid off.  When an air conditioning unit stopped working in one of the company’s server rooms, the temperature rose and the servers, including the email server, began to shut down.

An employee restarted the  email server before it had sufficiently cooled, and the result was a corrupted database. Over the next few hours, the  company’s IT personnel tried, unsuccessfully, to repair the database. After that,  the decision was made to switch over to the GWAVA Reload server.

In 10 minutes, the email service was back up and running.  A few days later, they began the pre-migration process. It went so smoothly that switching  back to  the primary server went undetected. 

  “Migrating from the backup server is usually the hardest part of the process. But with Reload, it almost seemed  too 

easy,” says Christina Pedas, Sr. Network Engineer. 

  First National Bank’s policy is to  store  emails for many years  for its 2500 employees. And, at least once a week, they need to access an old email. With Reload, it’s easy to do. They just  put GroupWise in restore mode,  point to the backup  and restore the email.  

  Before First National Bank chose  Reload, they were  backing up their emails using a tape backup. Initially, they were  just looking for a replacement  solution—only to be used in an extreme circumstance. But Reload provided much more. Using  their old tape backup, it would take several days to recover a single email. Both Legal and Human Resources departments at the bank needed a faster and more frequent response, so the IT department turned to Reload.

Now,  not only does Reload securely store their email  backups, but it lets  First National Bank employees  access those emails in minutes.  They have come to rely on  Reload  on a day-to-day basis,  rather than  an emergency  backup  system  only. Reload has significantly eased the burden on the company’s  IT personnel, freeing up time for other projects. 

  Reload is the “security blanket” that First National Bank relies on to make sure their emails are both safe and accessible at a moment’s notice. Because of the  ease  of their previous Reload migration  after  the email server failure,  First National  Bank  plans  on making Reload a part of their next server migration.