Histoires de réussite

Le courriel est un outil de communication essentiel pour toute entreprise. Mais pour la Historic Royal Palaces (HRP), une association caritative indépendante qui s'occupe de la Tour de Londres, Hampton Court Palace, la Maison de banquet, de Kensington Palace et Kew Palace, il est plus que juste un transfert de messages entre clients et fournisseurs.

Email is a critical communication tool for every company. But for the Historic Royal Palaces (HRP), an independent charity that  looks after the Tower of London, Hampton Court Palace, the Banqueting House, Kensington Palace and Kew Palace, it is more than just a message transfer between customers and suppliers. The data and information stored within email messages is a valuable asset. It is important to  secure  them as there are historical records that need to be preserved.

Historic Royal Palaces have four GroupWise® post offices  – one at each of their main sites. They currently have about 650 live mailboxes. Though they do not  currently  support mobile devices, they provide a remote access service so that the staff can access their mail through WebAccess. They currently back up their email on a nightly basis  to tape  and GWAVA Retain™  imports e-mails every night  from each of their four post offices. Before installing GWAVA Retain,  the users were concerned about storage issues; however  with Retain, users no longer have to worry.
 
Rob Ellner  is the Network Manager at HRP and together with his team,  he is responsible  for  administering and supporting the GroupWise email infrastructure.

“Before we settled for Retain our mail was archived using inbuilt GroupWise technology to users’ home drives. This was messy and expensive. Retain has centralized all email retention and the inbuilt single instance technology allows a far greater amount of data to be stored,” explains Rob Ellner.

Retain strikes the perfect balance between cost effective storage and lightning fast retrieval of messaging data. A key factor for HRP was that the backend of Retain is driven by a SQL database. This provides a greater scalability and performance.

“Retain’s single instance technology was an immediate attraction. We knew that this would allow HRP to keep a much higher proportion of its email data, without having to constantly request staff to clear down ‘un-needed’ mail,” says Ellner.
 
Historic Royal Palaces have been successfully using GWAVA Retain since January 2009. Apart from Retain they are using GWAVA Vertigo for user mailbox management and have used it for the past two years. They are also looking to roll out GWAVA Reload in the coming months to provide a resilient GroupWise infrastructure.