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Are both the worker and Retain supported on 64-bit or is the worker a 32-bit app?
Retain 2 requires 64-bit for all server components. The worker is both 32- and 64-bit capable.
Are attachments also available in the exported PDF?
Yes. They are embedded with the email in the PDF.
How would one handle redacting messages that are exported?
Redaction support is built into Retain version 2 and requires some actions from an auditor to strike out non-relevant information.
Is the worker a separate server or process running on the Retain server?
Yes. There are three components in Retain: the Worker, the Server and the SQL database. The worker is a separate service that collects data from the post office. You can have many workers.
Can you run more than one worker on a server? If so can each worker connect to a different POA?
Yes, you can have multiple workers on one machine. You should normally configure your system with one worker per post office.
Can you have 2 different servers with workers accessing the same POA?
No, you should have one worker per PO.
Can you set up Retain in a disaster recovery environment without an additional license?
Retain is sold on a per-user basis, which means you can have backups of your data with only the cost of storage hardware as an additional cost.
Does the Exalead index server need to run on a separate 64-bit server? Does it run on Linux?
Yes, a separate dedicated server is recommended. Exalead requires Linux64 and Windows64.
Can a current Retain archive be migrated to the Amazon S3 cloud?
Yes. Retain 2 offers a migration tool that allows you to migrate your data from one storage model/engine to another, and back again.
Why do I not have deletion management?
The ACL for an upgrade is not set. You'll need to go login as admin, click user management, click admin, and grant rights.
We are running Retain, yet I do not see the export tabs. Is this a feature I need to enable?
Yes. Again, the ACL for an upgrade is not set. See the previous answer.
Do I need to use other GWAVA products with Retain?
It is not necessary to use any other GWAVA products; however, if you choose to do so, all of these products are fully compatible with each other and the latest version of GroupWise. Reload and Retain work especially well in tandem.
Can you export with Retain and still view message item properties such as “opened,” “deleted,” etc.?
Yes, in the PDF export, Retain preserves the routing properties in a separate XML file.
How does the Amazon S3 Cloud storage work? Does it include all message aspects (base message and Blob data)?
The Amazon integration is like any other storage option. No meta data or information is sacrificed and the full messages are stored in the cloud. Meta data is still stored in the SQL database.
Are there licensing costs associated with using the Exalead indexing option?
Yes. Please contact GWAVA sales for pricing/promotional information for Exalead.
Can you cluster Retain now?
Not yet. This is coming in Retain 3, next year. Retain R&D is already working on it.
Should we plan to backup email in Retain? We currently have Reload.
Absolutely. Having a backup of your backup and a backup of your archive is always a good idea. For Retain, the backup procedure is detailed in the administrator’s guide.
