Contact us:
866-464-9282 x 700
BlackBerry(at)GWAVA.com
Documents
Retain for BlackBerry Enterprise Server is an official BlackBerry ISV Alliance Partner Solution. For more information on the GWAVA product listing, click HERE to see the BlackBerry Partner Solution Guide.
Frequently Asked Questions
Is the Retain solution approved by RIM?
Yes. GWAVA is proud to be an ISV (Independent Software Vendor) Alliance Partner to RIM. GWAVA and RIM participate in many co-marketing engagements such as WES, GWAVACon and other regional activities.
What does the Retain for BlackBerry Enterprise Server archive?
Companies are being required by legal liability and law enforcement obligations to audit all electronic communication sent and received on corporate systems. Retain for BlackBerry Enterprise Server lets you review all BlackBerry smartphones within your systems and search for SMS and PIN message content and phone usage data based on specific criteria. It also provides the ability to export messages and logs from the system to address the evidentiary obligations that many organizations must meet.
How is Retain for BlackBerry Enterprise Server priced and licensed?
Retain for BlackBerry Enterprise Server is licensed annually on a per BlackBerry® smartphone user basis. Licensing matches RIM's BlackBerry® license structure.
What are the System Requirements?
BlackBerry Enterprise Server System requirements
Do I have to install and maintain client software on all my BlackBerry smartphones?
There is no software to install or maintain on individual devices. Retain doesn’t create a maintenance or deployment burden.
Are SMS/PIN messages under the same record retention standards as email?
Yes. Electronic Stored Information (ESI) is defined as information that is passed through corporate systems such as email and text messages and can contain business records relevant to litigation or compliance.
Is there a trial version that I can easily set up?
A trial version is available. For information, contact the sales team at 1.866.638-2580 ext 700 or BlackBerry(at)GWAVA.com
What is the average time of a Retain for BlackBerry Enterprise Server deployment?
Deployments vary by organization but a typical deployment takes about 30 minutes once the initial prep has been completed
What additional hardware should I plan on purchasing?
One of the biggest advantages of the Retain for BlackBerry Enterprise Server solution is that you can often use your existing hardware and storage infrastructure, avoiding any undue cost burden
What is data leakage and why should I care about it on my smartphone?
Data leakage is the illegal and unknowing transfer of information from an employee or partner to a third party. This information can be customer lists, patent disclosures, sales contracts or other confidential information. Due to the volume of text messages, dependency on BlackBerry smartphones in many organizations and often lag time between phone cancellations after employment, vital information is often passed in text messages – putting your organization at risk.
What versions of BlackBerry Enterprise Server are supported?
BlackBerry Enterprise Server version 4.1 or later.
Inquiries
Compliance
BlackBerry Enterprise Server Compliance
